Returns & Exchanges

We want every experience with Cheekbone Beauty to feel thoughtful and seamless from start to finish. If something isn’t quite right, we’re here to help.

How Do I Start a Return or Exchange?

Please email info@cheekbonebeauty.com within the applicable return window and include:

• Your order number
• The item(s) you’d like to return or exchange
• The reason for your request
• The tracking number for your return

For hygiene and safety reasons, any product that has been opened, swatched, tested, or physically touched is considered used. Once a product has been touched, we are unable to resell it. Used products are eligible for exchange only and are not eligible for refund.

Please see the lists below to understand  if your return is eligible for refund or exchange, or is final sale.

Refund to Original Payment

• Items must be unused, unopened, and in original packaging
• Refunds are issued to your original form of payment
• Original shipping charges are non-refundable
• Store credit (gift card) is available upon request

Exchange Only

• Any product that has been opened, swatched, tested, or physically touched

• Limited-Edition / Limited-Run Products

Final Sale

• Sale & Marked-Down Items (including Perfectly Imperfect)
• Gifts with purchase (free items) included in your order
• Any purchase contributing to the Cheekbone Beauty Scholarship Fund
• All gift cards

PLEASE NOTE:

• We monitor returns and reserve the right to refuse service to anyone who may misuse or abuse this policy. If you purchased a Cheekbone Beauty product through a third-party retailer, please contact your point of purchase directly, as they will honour their own return policy.
• Items that have already been exchanged are not eligible for return or further exchange.
• We reserve the right to refuse returns that do not meet the above criteria.

How Long Does It Take to Process a Return?

Please allow up to 5 business days after we receive your returned item(s) for processing.

Credit card refunds typically appear within 5–10 business days, depending on your financial institution.

Damaged, Incorrect, or Missing Items

If your item arrives damaged, incorrect, or something is missing from your order, we’re so sorry.

Please contact info@cheekbonebeauty.com within 7 days of delivery and include:

• Your order number
• A photo of the item(s) received (including any damage)
• A copy of your packing slip

Our team will review and make it right as quickly as possible.

Thank you for supporting Indigenous-owned beauty and being part of the Cheekbone Beauty community. Your support helps us continue our mission and give back in meaningful ways. 💛