Frequently Asked Questions
Please be aware that we are a small business that is open Monday to Friday, 9-5pm EST.
We will do our absolute best to respond to inquiries as soon as possible.
Do you test on animals?
Cheekbone Beauty is committed to being cruelty-free. This means that we never test our products on animals, and only work with suppliers that uphold the same standards.
Are your products vegan?
Yes! All of Cheekbone Beauty’s products are vegan.
Are your products gluten-free?
We cannot guarantee that all products were produced in an allergen-free environment. You can find all of our ingredients listed at the bottom of each product page.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any additional questions, check out our Sustainability page or send us an email at info@cheekbonebeauty.com. We’d love to hear from you!
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it won’t impact the product’s efficacy. It is generally recommended that our products be used within 2 years of manufacture and that you observe the recommended PAO (Period After Opening) indicated by the open jar symbol on your product.
When will my order arrive?
We are known for extremely quick deliveries, usually within 3 to 10 business days in Canada (location depending). USA orders are generally delivered within 3 to 5 business days. Sometimes US customs holds orders, which could cause a delay. For more information about the delivery of your order, check out our Shipping page.
How to get set up for tax exemption?
To have your tax exemption processed at the time of the order, you must submit the requested information prior to placing your order to see the tax exemption applied at the time of checkout. Please note that we are unable to refund taxes after an order has been placed. For orders not being shipped to a reserve, our tax exemption is only applied to provincial taxes as per government regulations.
Step 1: Ensure you have an account setup through our online store. You can login or register here. This account will forever (or until the card expires) have all the information needed, and each order will be processed effortlessly with your tax exemption.
Step 2: Email us a photo of your Status Card with the expiry date clearly displayed. If your address is on a reserve, please provide your shipping address in the email as well so that we can be sure to set you up for the right exemption.
Step 3: We will send you a confirmation email that you can now place orders honouring your tax exemption at checkout. You’re all set!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept a wide variety of payment forms such as Visa, Mastercard, American Express, Diner’s Club, Discover, Google Pay, Apple Pay, Shop Pay, and AfterPay.
Why aren't my Warrior Rewards points applying to my order?
In order to use your Warrior Rewards points, please ensure that you are logged into your account. Please note, your Warrior Rewards points cannot be stacked with promotions or discounts. Please note, you will not be able to apply your Warrior Rewards if you are checking out with ShopPay, Google Pay, AfterPay, or Apple Pay as these are express checkout methods that do not yet support point application during the checkout process.
What is your return policy?
Please see our return page for more details.